Shipping Due to our supplier warehouses located in china, we are experiencing delays to our shipping services due to longer processing times. All delivery timeframes are currently NOT a guarantee. We appreciate your understanding and patience.
We currently ship to: CuteliKawaiii no longer shipping to:
south Asia India\ Africa south America locations.
CuteliKawaii, provide FREE shipping on all orders to: Australia, New Zealand, USA, Canada and the United Kingdom with no minimum to spend!.
Orders shipping to the rest of the world are charged a flat rate shipping of $9.50
How long is shipping? Please note our suppliers require 1 to 5 working days on average to fulfil your order before dispatching it. Please refer to the estimated delivery times below for a guideline on when you can expect your order after dispatch. Please consider any holidays that might impact delivery times. CuteliKawaiicannot guarantee shipping is available to all countries. you will be notified if this happens.
Estimated delivery times: (excluding Public holidays and weekends) Australia: 3 to 8 weeks New Zealand: 4 to 8 weeks USA: 3 to 8 weeks UK: 3 to 8 weeks China: 2 to 4 weeks Germany: 2 to 3 weeks Rest of World: 2 to 8 Weeks
Can I get a refund? You are entitled to a refund for items you purchase fromCuteliKawaiiif the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provideCuteliKawaiiwith proof of purchase, such as yourCuteliKawaiireceipt or bank statement. (Please do not send your purchase back to the manufacturer address)
CuteliKawaii is not liable for:
Any incorrect addresses provided by the customer
Refusal of package delivery, and non-delivery due to customs clearances
or failure of the customer to collect their order delivery from a collection point eg. (post office, parcel locker).
Orders cannot be refunded if deliveries are abandoned
In the case of refusal of package deliveries, customers are liable for return shipping costs that may incur.
In the situation the delivery of the customers order is automatically returned to us by the postal service due to any reason:
The customer is entitled to a refund (Processed when item is fully returned to our warehouse)
a $5aud restocking fee (per item) applies to each returned item
shipping fees are none refundable
discounts are none refundable
CHANGE OF MIND RETURNS: Didn’t love your new purchase? No problems!
All change of mind returns must be completed within 7 days of purchase from the date you receive your online order. Full and sale Price item: refundable when item is sent back toCuteliKawaii
Please see our full refund policy for further instructions
Customs: Customs duties and fees are levied by your government and are payable by the recipient of the order. The recipient may need to pay these charges before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be paid or reimbursed by CuteliKawaii.